tag:blogger.com,1999:blog-7533727264507128560.post3837174976457640704..comments2024-03-12T23:38:00.147-07:00Comments on Lessons Learned: The cardinal sin of community managementErichttp://www.blogger.com/profile/12249063135381216090noreply@blogger.comBlogger69125tag:blogger.com,1999:blog-7533727264507128560.post-15455191026511314702010-05-10T13:00:08.258-07:002010-05-10T13:00:08.258-07:00I am currently obtaining my Master's degree an...I am currently obtaining my Master's degree and you were my company I decided to focus on and this article was one that was a shock to me but at the same time I do appreciate your words. I have been a member, developer and user of IMVU for over 4 years. Please don't ask me how much money I have spent with your company or I will feel really guilty. I am glad that at least you can self-reflect which most just don't have that ability to do themselves. All you can do now is go forward and obviously you have succeeded in that. I wish you the very best. Christine BakerAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-75303131700831565522010-02-14T11:58:09.276-08:002010-02-14T11:58:09.276-08:00What an amazing article! This was really very enli...What an amazing article! This was really very enlightening. And the frosting on the cake was seeing the rant from one of SL's most loud and prolific trolls chastising you for using the term :)<br />If you look up Troll in the dictionary these days you will find a photo and a link to Second Thoughts...<br /><br />StephanieAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-71201465960016985222009-09-28T00:04:53.161-07:002009-09-28T00:04:53.161-07:00I was an IMVU customer at the time these changes w...I was an IMVU customer at the time these changes were being made and it appeared to me that anyone who disagreed with IMVU or asked for a more indepth explaination as to why the changes were being made, was labled a "troll" and was banned from the forums. some of the "trolls" even had their paid accounts disabled merely for being a vocal member of the community who just happened to be asking the tough questions that IMVU didnt want to answer.<br /><br />I think the real lesson to be learned is this, don`t always think that you need to reinvent the wheel, listening to your customers has always been a basic cornerstone of any business be it internet or brick and mortar.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-11880592949149342522009-09-22T18:42:05.487-07:002009-09-22T18:42:05.487-07:00Eric, did you move over to SL? if so, well, that e...Eric, did you move over to SL? if so, well, that explains a LOT of bad changes that have been dopne there recently. Please leave. Go bacvk to a platform that is failing already, and don't make a thriving one fail> IMVU still needs to borrow massive amounts of money to keep itse;f afloat after 6 years in beta. Sl, has been self sustaining for quite a while now, but the changes being made are causing drops. it's not fair, and if you have anything to do with it, you just really need to go away.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-44548418061170786742009-09-22T17:21:32.018-07:002009-09-22T17:21:32.018-07:00I heard that Eric is not active in IMVU anymore.
...I heard that Eric is not active in IMVU anymore. <br />That makes our ( those passionate IMVU users ) messages somehow irrelevant here.<br /><br />This is Erics private Blog, and He talks about how NOT to do, if you want to run a business in internet...<br /><br />All and all... there's something positive in this. <br />Eric can use these messages for a classical example what users do, when the management make things like He did describe in this blog.<br />.<br />And good reference how after years of problems exposed, nothing or very little has IMVU done.<br />And we, passionate users, who just LOVE this concept, vote with our wallets. <br />Others leave for good, most suffer in silence, and most of us just don't spend anymore.<br /><br />It's universal for any business, and here is good reference for a future use.<br />Eric, You have my permission for that. :) <br /><br />I rest my case..<br /><br />GeorgieGeorgiehttp://avatars.imvu.com/georgiejonoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-43512793720537474802009-09-22T11:44:18.565-07:002009-09-22T11:44:18.565-07:00If you claim you are going to start listening, dos...If you claim you are going to start listening, dose this include listing to all the people saying they hate the new ui and want to keep the friends list window?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-61324257414674501162009-09-22T08:29:32.309-07:002009-09-22T08:29:32.309-07:00I wanted to add something that I think many of you...I wanted to add something that I think many of you do not realize.<br /><br />IMVU has not seen the light. Eric is discussing what he learned while he worked at IMVU. He is not actively working for them now. (At least from what we have been told)<br /><br />Eric - for me - it appears that those employees who did criticize IMVU were let go for doing so. The Users have no one to turn to now who are willing to speak out.<br /><br />The perceptions relayed by some of the posts here are somewhat sad. People assuming they know more than what is fact.<br /><br />Nonetheless, you are seeing the angst of the passionate User who just wants their money's worth as a customer.<br /><br />IMVU does not treat us as customers but as crack addicts who need a fix.<br /><br />They fail. Miserably.<br /><br />I miss the likes of you there.Unknownhttps://www.blogger.com/profile/00652888639171886652noreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-32074824953995570512009-09-22T03:25:56.531-07:002009-09-22T03:25:56.531-07:00Eric, I am so happy to know IMVU has seen this &qu...Eric, I am so happy to know IMVU has seen this "light". <br />There is this issue that has been begging for proper attention since February... it's nice to know someone will finally into this! I'm not sure if I can link here, it's in the suggestions forum "GIVE ME THE RIGHT TO DELETE BADGES". It holds 21 pages, it's been active for over 6 months now.<br />http://www.imvu.com/catalog/modules.php?op=modload&name=phpbb2&file=viewtopic.php&t=259549&postdays=0&postorder=asc&start=0<br />There are masses of neglected threads like this, did you know that? About PR; DevTokens; inventory trouble, harrassment; etc etc etc.... It will be a huge relief and a happy day when we find IMVU actually listening to all of the issues we encounter!<br />Thanks for your attention.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-3967140567964035032009-09-20T10:48:12.258-07:002009-09-20T10:48:12.258-07:00Interesting post. I've been on IMVU for going ...Interesting post. I've been on IMVU for going on 3 yrs run two accounts. Problems that face developers go unanswered, CS is clueless half the time. People complain about the copyright on a daily basis, thats second on my list of complaints. My biggest complain The amount of people that openly and in groups that admit to pirating software, yet you can flag the messages, flag the groups and nothing ever becomes of it, You might be shocked as to some of the big name user that are software pirates, and those are the ones that are usually in CCG complaining that the something is broken... It makes me wonder if IMVU only concern is their bottom line or a harmonious relationship with there members that supply content.... You can say you listen, but do you actually hear us? <br />L4KUnknownhttps://www.blogger.com/profile/15276863473870125130noreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-22075857256624653522009-09-20T07:36:30.562-07:002009-09-20T07:36:30.562-07:00Eric,
I have written up 32 responses to random s...Eric,<br /> I have written up 32 responses to random statements that you have made here... none of which I'm going to post - beyond verbosity it'd merely come off as defamatory (though true ) and insulting.. though it certainly makes for an entertaining read. If you're interested, feel free to contact me and I'll be happy to share it all with you - and then some. Instead, I'm merely going to say the following:<br /><br /> You claim that IMVU listens, and that its doing what it can to make things better. I won't be the first nor the last to call bullsh*t on that, but I will tell you to go look at my IMVU profile. You can read a " letter " that I wrote and left on my profile after I was censored and perma-banned for speaking out against unethical behavior and fascist behavior on the part of your IMVU Community Moderators and Clifford Hicks. If you're so inclined, read it and perhaps you'll get a little insight to how some ( Myself obviously included ) felt about the treatment we received from IMVU. You claim that IMVU listens? Some of the issues I addressed in that " Dear John " still remain...<br /><br />Tristan<br /><br />( LordSoulFire @ IMVU )Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-75171330968362169762009-09-20T07:10:26.681-07:002009-09-20T07:10:26.681-07:00Thanks Eric for showing how much you listen by not...Thanks Eric for showing how much you listen by not posting my previous posting - I didn't expect it would be posted here as you, my dear sir, along with all of IMVU staff, are nothing more than a bunch of liars - you have learned NOTHING.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-84159106598995895602009-09-19T15:32:37.546-07:002009-09-19T15:32:37.546-07:00nadinastarr
> I've taken, and received, my...nadinastarr<br /><br />> I've taken, and received, my Master's in Business <br />> Administration. I actually saw that the biggest <br />> problem IMVU faced was being a small company that <br />> boomed and has since struggled to keep up with <br />> that boom. I even used IMVU as an example for a <br />> paper I wrote. I still see it, even after 3 years.<br /><br />Thanks for your especially thoughtful comment. I'm doing my best to keep up with the discussion, but - just as I experienced when I was at IMVU - the volume and passion are turned to 11 out of 10!<br /><br />I think your diagnosis is right on the money. IMVU has grown so fast, and become so successful, that it's very hard to process all that feedback. For every opinion expressed, there are 10 different countervailing opinions. I can't speak to the company's current structure, but I certainly found it overwhelming when I was there.<br /><br />Thanks to everyone who's commented. I will do some more listening and thinking of ways that I can still be helpful. Your intense passion for IMVU always moves me. Thank you all,<br /><br />EricErichttps://www.blogger.com/profile/12249063135381216090noreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-25976422138392924072009-09-19T15:27:34.146-07:002009-09-19T15:27:34.146-07:00Whoa!! A real live person who actually SAW part of...Whoa!! A real live person who actually SAW part of the problem!! <br /><br />I've taken, and received, my Master's in Business Administration. I actually saw that the biggest problem IMVU faced was being a small company that boomed and has since struggled to keep up with that boom. I even used IMVU as an example for a paper I wrote. I still see it, even after 3 years. <br /><br />There are small steps I see being taken that are helping. I still think though, IMVU is having issues listening. There are people who have filed help tickets, like myself, who have not gotten answers in months!!<br /><br />I do my part, read the TOS, frequent the forums, check out groups, look out for fraudulent resellers, etc. I report when it is absolutely a violation of the ToS or other policies set by IMVU. BUT, when a system that is set up to HELP ease the company and users to get a situation resolved isn't working, means there are still a lot of things needing tweaking.<br /><br />This article isn't about peer review. It's about learning what is most important, which is listening. One thing we "screamers" have been saying for years, and I know a lot on here know this is true, is that you do need to listen. AND if you are listening, AKNOWLEDGE that you are. A simple comment, like "I've read up to this point, I'll get back to you guys shortly.", then coming back to state what you are hearing, goes a long way. <br /><br />I hate to say it, but there was only ONE person I ever saw, frequenting the forums, who actually was listening and paying attention. Unfortunately, this person is no longer with IMVU. There hasn't been consistant communications from IMVU staff since.<br /><br />I have also noticed, a lot of the staff still tend to lock threads or delete them without fully understanding WHAT we are trying to get across. There is one major thing I learned while taking my classes: If you don't understand what is being said, ASK!! I can't stress that enough! Yes, there are things people will misinterpurt and they will go off in a huff, but when it comes to being online, there are always better ways to handle a situation than ignoring it or letting it go on.<br /><br />I do HOPE IMVU is going to do SOMETHING to better teach all it's employees so they know how to effectively communicate not just with each other, but with the rest of the online community. After all, devs are the majority part of your customers. <br /><br />(Pardon the spelling, it doesn't show errors in here!!)nadinastarrnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-21646120138525840332009-09-18T21:28:41.929-07:002009-09-18T21:28:41.929-07:00I JUST WANT TO SAY! nvm.I JUST WANT TO SAY! nvm.anarquianoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-70445259260345520312009-09-18T11:33:39.357-07:002009-09-18T11:33:39.357-07:00ERIC 2 things you stated and I quote both
1.)...ERIC 2 things you stated and I quote both <br /><br /><br />1.)"This single decision wound up costing the company significant revenue and over the course of several months sent its customer growth into decline."<br /><br /><br />Is this why IMVU allows Mass Fake/ Mule account to be made and used and does nothing about it... Is it because IMVU needs their member count to rise so they get more backers????<br /><br /><br /><br />2.)"Yet none of that mattered, because we violated the cardinal rule. We didn’t listen. More accurately, we made our customers feel like we weren’t listening".<br />**and after you stated**"Then you stated When we actually started listening, things changed fast."<br /><br />A COMPLAINT TO THE BBB <br /><br />I quote PART of a complaint made <br />1.) "Failure to address an issue with a group that imvu promotes in their daily outfit challenge. Imvu lets young children into the group that not only has people roll playing (an in an adult way) the group has attacked people and banned them.Without retribution.It also has a man who's profiles depict a young girl with a girls name when in real life he is a 40 something male. Imvu has had numerous complaints but still allows this group not only to stay but imvu promotes it." <br /><br />And IMVU Response to the complaint was...<br /><br />IMVU response "As I mentioned previously, we respond to safety complaints very quickly, usually within a day. And our abuse flags usually get a review within 1-2 days. I researched the account of xxxxxx and found nothing out of order with her account with us. There were certainly no complaints of child endangerment."<br /><br /><br />Looking at the complaint and then the response you can could easily say "well IMVU did look into it"... BUT 2 little words how IMVU didnt do anything except TYPE an answer.... ... The two words i am talking about are HIS and HERS.. the complaint was about a man posing as a female/girl (HIS) and IMVU didnt find any fault in HER profile... BUT its a HIS profile ERIC what about that??? SO you can post all you want. Right there shows IMVU doesn't listen at all.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-79825500102389519532009-09-17T16:33:36.039-07:002009-09-17T16:33:36.039-07:00it took this many years to learn something that se...it took this many years to learn something that seems so obviouse. even back when i joined i quickly saw how imvu and its community was growing, clashing and getting closer, how the company needed to read between the lines of wants and work out what they need. Tho both are still very yung they are both growing, who knows what its all going to be like in another 5 years, as the more one learns the faster they learnAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-21072348550497453592009-09-17T12:45:42.465-07:002009-09-17T12:45:42.465-07:00Very good article, Mr. Reis!
Having witnessed thi...Very good article, Mr. Reis!<br /><br />Having witnessed this exact same pattern occurring in another browser game, I have no other choice but to agree with everything you have said. There's indeed a symbiosis between the users and the company running the site, and just like in real symbiosis, the balance has to be maintained.<br /><br />I'd like to ask you to provide more information on a certain subjects concerning this matter, if you can find the time. It would be much appreciated<br /><br />Has it ever been calculated how much the company saves money by not focusing on customer service and (somewhat) ignoring the users thus saving work hours, and how much it loses or gains money by showing genuine or faked interest towards the users? What is the correlation between these two approaches, or can it even be measured in some way? Can it be assumed that being interested in the users doesn't actually cost more time and money than ignoring them? In other words, will the (paying) users stop being customers if the management of the site does not "nurture their feelings", or is it mainly the unpaying users that feel neglected and leave, thus not having a real impact on the income of the company?<br /><br />I am also interested in the part about most users not being active enough to comment on hot topics on the forum. If this is the case (and naturally it is), then it's fair to assume that they also don't contribute in the development of the site/game as they aren't active enough to know how it works, correct?<br /><br />The question I have concerning this is, who should the managers of the site listen to when determining the public opinion - the matured users that have spent the most time in the site/game and are the loudest but who are also the minority, or the infinite masses of younger players that may or may not know what they want, but who are the majority user group?<br /><br />In short, who's needs should the management team aspire to meet, and is it possible to find a middle ground that pleases all the different users and the company itself or is that just utopia?<br /><br />Again, congratulations for your enlightening article and thank you for any answers you might provide!Erwin Schaumanhttp://www.erepublik.com/en/referrer/Erwin+Schaumannoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-6246136713210590352009-09-17T10:11:23.661-07:002009-09-17T10:11:23.661-07:00Bottom line Eric - you and others within the ivory...Bottom line Eric - you and others within the ivory walls of IMVU have not learned your lessons - maybe you need to re-learn the basic lesson of business - THE CUSTOMER IS ALWAYS RIGHT - and another little tidbit you need to really learn - NEGATIVE FEEDBACK IS JUST AS HELPFUL AS POSITIVE FEEDBACK - and maybe one more little thing you need to learn - ADULTS HAVE THE MONEY NOT THE CHILDREN YOU SEEM TO BE PANDERING TO. Bad (or negative) word of mouth reaches more than good word of mouth - trust me - this is a truism - I know as I've been involved in both situations as an employee of companies - the bad word of mouth about one particular company has taken away tons of their business and they are now floundering trying to recoup what they lost - which they will never do - and they continually try to shut down negative press to no avail. They'll shut down 1 website and 5 more will open up to show customers and the public at large just what kind of shady dealings this company is involved in. Maybe you'd be wise to cater to those who are the ones who are dissatisfied but choose not to post openly in the forums as they either fear ridicule in a public forum or else they just know their writings will be ignored. Many of us have tried to remain at IMVU (I've been with IMVU almost 3 years) but we continually hit the brick wall of "shut up, we don't want to hear it" threats of their accounts being disabled if they don't tow the "rah rah" line. LISTENING SKILLS ARE MORE IMPORTANT THAN WRITING SKILLS MANY TIMES - YOU CAN WRITE ALL YOU WANT - BUT MOST OF US WILL NEVER BELIEVE YOU UNTIL YOU PROVE US WRONG BY ACTUALLY LISTENING TO US.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-21665991044223968402009-09-17T01:43:51.275-07:002009-09-17T01:43:51.275-07:00Well Eric...
A cat took Your tongue..??
What You...Well Eric... <br />A cat took Your tongue..??<br /><br />What You have seen here is just a tip of the iceberg of those intelligent, caring and dedicated and highly respected users of IMVU, who really care how things have been turned out in there.<br /><br />So You get the feedback.. <br />I bet You had NO idea how serious it is..<br /><br />( I deleted long list of things what bothers me, because it would be only echoing what has written by my fellow IMVU users here..)<br /><br />But...<br /><br />There's one point which is missing.<br />Basic human rights..<br /><br />A grown up people who fought their basic rights, can't stay aside, or be silent, when they see those rights are stomped down..<br />It's not all about communicating. It's all about respect..<br /><br />In a history of totalitarian governments, there's one common thing..<br />Respected people are suddenly vanished..<br /><br />Just like in IMVU...<br />No wonder why people are panicing...<br /><br />user: georgiejo aka GeorgieGeorgiehttp://avatars.imvu.com/georgiejonoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-9206337472697417012009-09-16T20:02:08.878-07:002009-09-16T20:02:08.878-07:00I will let you in on a little secret, there was a ...I will let you in on a little secret, there was a diamond given to you amoung these comments. Hope you read it and realize its value ......<br /><br />It was one word: Partners <br /><br />In a nutshell, that is the mindset of your userbase, especially Content Creators. The ones complaining and not being listened to, the ones panicking. We believe that we are partners with IMVU. That is why we put our cash into the business, our business. That is why we voice opinions and have a fit when it is ignored, especially when it effects OUR bottom line. That is what company founders and staff do not get. <br /><br />We WORK, not just play, on IMVU. We are not customers dissatisfied with a shirt we bought and are trying to return it. We are partners.<br /><br />So you are shocked that having "god-like" power over our ability to pay our mortgage makes us active? It is a scary enough thought without the adding that the god is a frightenly stupid one. IMVU is special, you can chat anywhere, but IMVU gives people the power to fullfill the creative or montary urge and that is powerful. <br /><br />It all comes down to your CORE cash users and they think of themselves as partners. The sooner IMVU gets this, listens, courts, wines and dines them, the sooner IMVU will have these adults talking about what a great place IMVU is, not just for OMG chatting with friends, but working there for years and getting their kids on as well. <br /><br />It takes more than "yes dear, we are listening" especially when you just turn around and keep on doing what you are doing. It is dismissive and condecending to say the least. The bottom line is that ACTION is what indicates that you understand it is a Partnership, and showing it the respect it deserves. When you do that, hell, listening becomes as natural as smoozing anyone that you want their money. <br /><br />You spend thousands on research? I just gave you the answer for free and I am not the first one. <br /><br />Princess of ErisedAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-75195938540429452792009-09-16T13:57:30.203-07:002009-09-16T13:57:30.203-07:00Eric, if you want to see a real-time panic set in ...Eric, if you want to see a real-time panic set in at IMVU and want to see your userbase go crazy because of a press release that seems to only confirm people's fears about IMVU's direction:<br /><br />http://www.imvu.com/catalog/modules.php?op=modload&name=phpbb2&file=viewtopic.php&t=294063Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-88571250241665113352009-09-16T11:17:04.656-07:002009-09-16T11:17:04.656-07:00Hmmmm, perhaps I wrote too much, but I would like ...Hmmmm, perhaps I wrote too much, but I would like to see all that I wrote preceding the post shared also posted for possible comment.Sinsualhttp://tinyurl.com/p4lxefnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-73132584495252730812009-09-16T10:11:03.475-07:002009-09-16T10:11:03.475-07:00Without belaboring the accurate definition of the ...Without belaboring the accurate definition of the term "forum troll", you wonder why previously loyal users have now joined the ranks of the discontent? Well..there is listening, and then there is active listening.<br /><br />Eric you, Matt and Nat and others were once very active on the IMVU forums interacting with and genuinely listening to users. Users felt themselves to be valued partners because you made them feel that way. You earned their loyalty. <br /><br />Loyalty is not something that people distribute to all and any that they come into contact with regardless of warrant. Users were loyal to the company and to you as positive, engaged, passionate and approachable representatives of the company.<br /><br /> Maybe as the company has grown you feel the pinch of time and no longer have the ability to continue such a hands on approach to site development. However, that value that you brought to the user experience has not been continued by any who has since come to fill your absent roles in the community. <br /><br />User loyalty is no longer being earned by representatives of the company. Instead of feeling as valued partners, early adopters, as you call them, are now feeling cast aside, disenfranchised, devalued and ignored. <br /><br />Users still have much to contribute to an open and receptive communications exchange. It would be a wondrous day when IMVU staff comes to recognize that many adult users have educational and professional experiences, knowledge, skills and abilities which equal or exceed theirs and are deserving of professional respect as well as adult respect in communication exchanges. Listen with an open and receptive mind to the value of what users have to offer. Mine for gold. <br /><br />In closing, let's work together.Sinsualhttp://tinyurl.com/p4lxefnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-56734644456874989402009-09-16T10:10:14.850-07:002009-09-16T10:10:14.850-07:00What exactly is the intent of "community mana...What exactly is the intent of "community management"? To manage users? To manage a process? To manage the delivery of services to a community? From an IMVU perspective, what is it?<br /><br />I ask the question because it is my perception that IMVU community managers consider their responsibility to include managing the people in the community. Adult users are chastised by community managers for voicing their opinions as though the community managers believe themselves to be disciplining their recalcitrant children. I, and other adults I'm sure, greatly resent such experiences. <br /><br />It is very difficult, if not impossible, to respect an adult who does not interact with you on an adult to adult basis, thus demonstrating a lack of respect offered. Respect is indeed a mutual exchange.<br /><br />A great beginning towards a posture of actually listening to AND respecting users would be a demonstration of genuine respect for a user's right to hold and express an uncensored opinion, whether the community manager agrees with it or not. An example of such demonstration would be to discontinue the practice of locking forum threads where users express unpopular opinions.<br /><br />In closing I would like to address your observation about the need to fire passionate early adopters who were creating illicent content. <br /><br /> That is a most disturbing observation. In fact, it is frightening. IMVU invited users to create whatever content their imaginations led them to create "without censorship by IMVU". IMVU introduced what is now considered to be illicit content with its adult avatar actions which have since been disabled. It's one thing to make a decision to change your corporate image and therefore change the type of content you wish to have created by users, and another altogether to suggest that users who created content which was acceptable at the time they created it should now be labled "users who create illicit content". I have no issue with a decision to change direction though I do not agree with the manner of change. I have no issue with action to address users who continue to submit content which the new rules prohibit. However, I take serious issue with what I perceive to be a posture of luridly labeling users who created or used adult content which was appropriate and in fact, encouraged by IMVU, under the old rules.Sinsualhttp://tinyurl.com/p4lxefnoreply@blogger.comtag:blogger.com,1999:blog-7533727264507128560.post-44657357910153292412009-09-16T10:09:07.387-07:002009-09-16T10:09:07.387-07:00And what about "profit based pricing"? ...And what about "profit based pricing"? I was banned for posting factual and valuable information in an effort to illuminate the difference between the actual process of "profit based pricing" and the process that IMVU has decided to implement.<br /><br />I am not a forum troll. I am a committed and site loyal content creator. I am well aware of the fact that my success as an IMVU content creator is directly and irrevocably connected to IMVU's success as a viably desirable 3D Chat site choice. Any input that I offer is always towards that end. <br /><br />I am not loyal to individual staff member decisions regardless of the quality and/or adverse impact of those decisions. To be so would be, in my opinion, disloyal to IMVU. <br /><br />I offered an educated opinion about the travesty called "profit based pricing" that the former "community manager" actually fabricated documents as the basis to forum ban me and threatened to permanently ban me as a means to censor the information I sought to share. I hold the same educated views on this subject of profit based pricing and would greatly appreciate an opportunity to be heard.<br /><br />The staff member felt compelled to fabricate a basis to forum ban me because I am not a forum troll and there was therefore no real basis. <br /><br />It is truly unfortunate in a process where a company considers it critical to listen to its users, that the person who reviews a users forum banishment appeal is the person who effected the banishment.Sinsualhttp://tinyurl.com/p4lxefnoreply@blogger.com